Reference

Terms and Conditions for mporet accounts

Opening an account means you accept the current terms that govern identity checks, DANA, OVO, GoPay, and QRIS payment matching, and the way we handle support.

Account AcceptanceLocal Law AppliesPayment MatchWIB Support
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mporet Terms and Conditions for mporet accounts
HELP ROUTES

How to contact us about terms

If a clause feels unclear, send it to us before you accept it. Our live chat runs daily from 08:00 to 22:00 WIB, email is available for written requests, and WhatsApp helps…

Live Chat Use live chat when you want a quick read on a clause, a payment match, or a login step. We answer daily from 08:00 to 22:00 WIB and keep the thread tied to your account record.
Email Send the registered email address, username, and the exact term you want clarified. Email works well for name corrections, document follow-up, and any request that needs a written trail.
WhatsApp WhatsApp suits short checks when you cannot stay on chat. Share your account email and the issue, and we will point you to the next step without opening a new case under the wrong name.
DATA ACCESS

How we keep term records clear

We keep the terms record practical: the details you submit, the payment trace, the support thread, and the acceptance stamp.

Data Use

We use the details you submit to confirm the account name, match DANA, OVO, GoPay, and QRIS traces, and answer your terms question. We do not ask for extra data unless a change or verification step needs it.

Cookies

Session cookies keep you signed in and store that you have seen the current terms. If you clear cookies or switch browsers, we may ask you to accept the page again before your next account view opens.

Account Security

Keep your password, one-time code, and recovery email private. If you change devices or suspect shared access, contact us first so we can verify the request before any record change is made.

Retention

We retain support threads, payment traces, and verification files for the period required by local law and internal audit. That record helps us answer later disputes and show what changed on your account.

Change Request

If your name, email, or contact detail changes, send the request from the registered address and attach the document we ask for. We update the terms record only after the check matches the account.

Contact Path

For a correction to the current terms page, start with live chat or email and include the clause you want checked. We will reply in the same thread so you can keep a clean record.

Terms questions people ask most

These answers cover the points that usually matter before you continue: acceptance, local law, payment-name matching, change requests, and session resets. We keep the language short so you can check the rule and move on. If your case is unusual, send the exact clause and your registered email through chat or email, and we will point you to the right next step.

Yes. Your first login and any later update step show the current terms, and your account stays active only after you accept them. If you skip acceptance, you can leave the page and return later.

Access depends on local law and is available only where local law permits. If your location is not permitted, we do not ask you to continue, and any support request will still need your account email.

Matching the account name with DANA, OVO, GoPay, or QRIS helps us confirm that the payment belongs to you. If the names differ, we may hold the transfer until we can verify the record.

Send a message from your registered email, say which clause or account detail needs changing, and attach any document we request. We check the request before we update the record.

We keep support messages, payment traces, and verification files for the period required by local law and internal audit. That record helps us answer later disputes and show what changed on your account.

You may need to accept the current terms again because session cookies no longer carry the old acceptance record. On a new device, we may ask for a login check before restoring the account view.

Use live chat during 08:00 to 22:00 WIB, email anytime, or WhatsApp for a short follow-up. Please include your registered email and the exact topic so we can route it correctly without delay.

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