Reference

mporet legal terms for your account

We keep the legal terms for your mporet account in one place, including what data we use, how access is checked, and where you send a change request.

Local law onlyData handlingAccount checksSupport 24/7

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What this policy covers

mporet Service availability depends on jurisdiction. Users are responsible for checking local law before access.

This page explains how we handle access, data, and account records for Indonesia. Access depends on local law and is available only where local law permits, so we do not treat this page as a promise that every region can join. When you use DANA, OVO,

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GoPay, or QRIS, we keep the payment reference, the time stamp, and the account name tied to that action so we can confirm the record if you ask us to check it later. We also keep login history, device type, and support tickets long enough to
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settle disputes, prevent misuse, and meet local retention duties. The same account rules apply whether you open live casino tables, slots, or crash rooms on Android, iPhone, or desktop. If you send a correction request, we compare it with the email on file and the latest
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account data before we make the change.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

CONTACT ROUTES

How to reach us on policy issues

If you are in Bandung and need a question answered, our live chat is open 24/7 and WhatsApp is handled daily from 09:00 to 23:00 WIB.

Live chat Use chat when you need a quick legal answer from Android, iPhone, or desktop. We keep the thread tied to your account so you do not have to repeat the same details.

WhatsApp Send a written request if you want help with access, correction, or record checks. We read messages during local hours and usually ask for the same email and phone number on file.

Email Use email for deletion, correction, or document requests that need a clear record. We log the ticket, confirm receipt, and keep the case open until the change is completed or refused.

DATA CARE

How we handle data and access

We handle legal data with a narrow scope: the name, contact route, login record, device type, and payment reference that your request actually needs.

Data scope

We collect only what we need to run the account, confirm identity, and handle disputes: name, contact route, login record, device type, and payment reference for DANA, OVO, GoPay, or QRIS.

Cookie use

Cookies keep your session alive on Chrome, Safari, Android browser, or iPhone browser and remember basic settings after you return. You can clear them in the browser controls and sign in again.

Security checks

If you change a password, switch device, or ask for a sensitive change, we may request an OTP, a matched email, or a recent transaction reference. That step helps protect the account record.

Retention window

We keep support tickets, login logs, and payment references only as long as needed for dispute handling, misuse checks, and local retention duties. After that, we remove or anonymise the record where allowed.

Change requests

To correct your name, phone number, or email, open Settings > Account and send the request from the address on file. We verify the details before we apply any change.

Contact path

For written requests, use WhatsApp or email; for faster questions, use live chat. We keep one case thread per request, and our team can continue it from desktop or mobile.

Questions about legal access

These are the questions we get most about access, records, and change requests. If you need a correction, start from the email on file and choose the channel that matches the record you want changed. We can check account data, payment references, or cookie settings, but any access decision still depends on local law and is available only where local law permits.

Access depends on local law and is available only where local law permits. If your region qualifies, you can open the account and we will show the same legal terms, data rules, and contact paths.

We keep the details needed for account operation and policy checks, such as your name, contact route, login history, device type, and payment reference when you use DANA, OVO, GoPay, or QRIS.

Cookies remember your session, reduce repeat logins, and store simple settings on Chrome, Safari, Android, or iPhone browser. You can clear them anytime in the browser controls and then sign in again.

Open Settings > Account and send the request from the email on file. We compare it with the latest account record, then confirm the change or explain what is missing.

We keep support tickets, login logs, and payment references only as long as needed for disputes, misuse checks, and local retention duties. After that period, we remove or anonymise them where allowed.

A new device or browser may trigger an OTP, a matched email check, or a recent transaction reference. That process helps us confirm that the request comes from you and not from a copied session.

Use live chat for a fast answer, WhatsApp for a written thread, and email for anything that needs a formal record. Our team can continue the case from desktop or mobile.

mporet legal terms for your account

How to reach us on policy issues

How we handle data and access

Data scope

Cookie use

Security checks

Retention window

Change requests

Contact path

Questions about legal access

01 Can I use mporet from Indonesia?

02 What personal data do you keep?

03 Why do you use cookies?

04 How do I request a correction?

05 How long do you keep records?

06 What if I change device or browser?

07 Which channel should I use for legal requests?

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