Reference

Privacy Policy for Indonesia Accounts

We explain what we collect when you open an account, contact support, or move through the lobby on mobile and desktop.

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mporet Privacy Policy for Indonesia Accounts
CONTACT PATHS

How to Reach Our Team

When you want a privacy change, we keep the contact paths simple. Live chat works for quick questions about cookies, account access, or a recent login, while email suits requests that need…

Live Chat Use live chat for quick questions about your account data, cookie settings, or a login you do not recognise. We read messages daily from 09:00-23:00 WIB and link the thread to your account.
Email Send email when you need a written trail or need to attach a screenshot of a data request. Use the email on file so we can match the request to your account faster.
Web Form The web form is useful if you want to ask for a change while using mobile data on Android or iPhone. We log the time, device, and request type so the right team can act.
STORAGE RULES

How We Handle Your Data

We handle privacy requests as account work, not generic inbox traffic. That means we check the email on file, the device path you used, and the exact change you asked for before…

Data collection

We only collect details needed to open your account, confirm access, answer support messages, and process a privacy request. Typical records include email, phone number, IP address, device model, and the time of each action.

Cookies

Cookies help us remember session state, save language settings, and spot a new browser or device. If you return from Chrome on Android or Safari on iPhone, we can keep the account flow consistent.

Account security

We use login timestamps, device signals, and email checks to spot access that does not match your normal pattern. If something looks off, we may ask you to confirm the request from the email on file.

Retention

We keep support logs, cookie signals, and transaction references only as long as we need them for the request, dispute handling, or legal duties. After that, we reduce or remove details we no longer need.

Request changes

To update your details, send the change from the registered email or through the same chat thread. Tell us exactly what to correct, add a screenshot if needed, and we will check the record against your account.

Who to contact

If your question is about access, storage, or a payment reference from DANA, OVO, GoPay, or QRIS, send it to support first. We route it to the team that handles privacy and account records.

Common Privacy Questions We Hear

These answers focus on the data we keep, how you can ask for changes, and what happens when a payment reference needs matching. If your request mentions DANA, OVO, GoPay, or QRIS, we may ask for the transaction code and the email on file before we update anything. That helps us avoid editing the wrong account and keeps the request trail clear.

We usually collect the email, phone number, device model, browser type, IP address, and the time of your first actions. We use those details to confirm access, handle support, and keep the request trail tied to the right account.

Yes. Cookies help us remember session state, keep language settings, and recognise a device you have used before. If you come back on Android Chrome, iPhone Safari, or a desktop browser, we can keep the sign-in flow consistent.

Send the correction from the email on file or through the same chat thread that already belongs to your account. Tell us exactly what needs changing, and add a screenshot or reference code if that helps us match the record.

We keep support logs, cookie signals, and payment references only for the time needed to handle the request, resolve a dispute, or meet legal duties. After that, we reduce or remove details we no longer need.

Start with live chat, email, or the web form, then include your account email and a short description of the issue. Our team reads these messages daily from 09:00-23:00 WIB and routes them in order.

If you send a request about DANA, OVO, GoPay, or QRIS, we may match the transaction code, time stamp, and status note against your account. We use that only for reconciliation, support, and record accuracy.

Access and processing depend on local law and are available only where local law permits. The same policy applies whether you open the account flow on mobile or desktop, and whether you read it from Bandung or elsewhere.

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